Free Shipping On Orders Above $249 USD!

Shipping Policy

 

Payment & Processing

All transactions and currency will be converted into U.S. dollars after order verification and acceptance. Credit/Debit Cards will be billed within 24 hours of your purchase. If another payment method was selected for the purchase it will be billed within 24 hours as well. 

All orders are processed within 3-5 business days. Orders placed on weekends or holidays will processed the following business day. If we are experiencing a high volume of orders, an additional 1-2 days of processing may be necessary. Please allow this additional time for preparing your shipment. We do our best to ship as soon as possible. In the event that a significant delay takes place (more than 5 business days) on our end, we will notify you of the delay via email. 

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping Method

Estimated Delivery Time

Shipment Cost

Free Standard Shipping

15-28 business days

Free ($249 and up)

Standard Shipping

15-28 business days

$9.95 (Under $249)

Expedited Shipping

6-15 business days

$18.95

 

Shipment to P.O. boxes or APO/FPO addresses

Currently P.O. boxes or APO/FPO/DPO addresses are only supported within U.S. territories.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number(s) will be active within 24 hours.

International Shipping

At this time we currently only ship to the countries listed below. Please be aware that shipping times may vary depending on the address of the shipment and the country you are in. From time to time this list may be updated.

Countries:

Australia

Canada

Netherlands

New Zealand

Spain 

Sweden

United Kingdom

United States

United States Minor Outlying Islands

Customs, Duties and Taxes

Next Gen Watches is not responsible for any customs and taxes applied to your order. All fees imposed after shipment are the responsibility of the customer.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's location. These fees are also non-refundable. Additional charges for customs clearance must be fulfilled entirely by the receiver of the package. Next Gen Watches has no control over these charges and cannot predict what they may be.

If there's a delay in the delivery of your order, this is also out of our control. Such delays are subject to the customs duties and procedures in your country. Different countries may have different import processing times so we advise you to check with your local customs office for more information on these times. 

Please Note: If delivery of the shipment is refused, the purchaser is responsible for the payment of all return shipping and any other applicable fees, duties and taxes; in this case, all fees will be billed to the method of payment that was selected. Undeliverable shipments or refused shipments are not subject to any refunds. 

Damages

If you receive your order with damage, please contact us immediately via email with proof of the damages. If applicable, a new order will be placed for you and a new replacement will be shipped to your location. 

Please keep all packaging accessories, manuals, etc. before reporting any damages. 

Returns

For more detailed information about options and procedures for returning your order please visit our Refund Policy.

If you have any questions about returns, exchanges, or our policy in general you may contact us any time at support@mynextgenwatch.com.